Refund policy

If you are not completely satisfied with your purchase for any reason*, return the item unworn and in perfect condition, in original packaging with tags attached, within 30 days** for an exchange or refund. When sending a return, please mark the parcel CUSTOMER SERVICES, quoting your invoice number and the reason for the return. 

Due to hygiene reasons The Zone are unable to accept returns on underwear and tights. This does not affect your statutory rights.

Please remember that you, the customer, are responsible for any returned goods until they reach our warehouse; we recommend that you obtain proof of posting and a tracked service.

Christmas Returns 2025:         
For your convenience, we have extended our returns period for goods purchased as Christmas gifts from 31.10.24 to Monday 12.01.26. All usual returns terms and conditions still apply.

Returns from the USA: Should you wish to return any item, please ensure all returned parcels are clearly labelled as RETURNED GOODS on both the customs label and the customs declaration form. Unfortunately we will be unable to process returns where this information has been omitted.

 

The Zone

Customer Services 

Pennine Business Park 

Pilsworth Road

Heywood

Greater Manchester 

OL10 2TL

UK

 

*Personalised garments and special designs cannot be exchanged unless faulty, so please ensure you order the correct size.